Here at Chloe's Creative Cards, we do our best to exceed your expectations and provide detailed photography and product descriptions to avoid disappointment when you receive your ordered items. We want you to be 100% happy with your purchase!
If you wish to request a return, please get in touch with us by writing/email, stating your order/invoice number, name and address, and the reason for the return.
Unwanted items can be returned in their original packaging and condition, at your expense. If you'd like a quote for the return, please email us. Otherwise, send the goods to:
Chloe's Creative Cards Limited
Unit 42 Dragonville Industrial Park
Dragon Lane
Durham
DH1 2XU
Telephone: 0191 3750119
If you are not 100% satisfied with the goods received, we will refund them if they are sent back at the customer's expense in new resaleable condition within 14 working days, along with the original receipt.
For your protection, we suggest you use 1st class registered post and obtain proof of postage. The item will remain your responsibility until it has been signed for at the returns address. We cannot accept responsibility for any returned item lost or damaged in the post.
Any refunds will be issued once we have received the goods in their original condition. This refund only includes the total of the goods sent, not the delivery charge.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded, please note any faults must be notified in writing within 3 days.
This does not affect your statutory rights.
